Why Choose Mint for IT Support & Telecoms

With so many providers all selling what may seem like the exact same technology products and connectivity services, why should you choose MINT?

It’s a good question and through this blog, we’re going to explain why we’re better than those big, national brands and why MINT is the best choice for all your Technology needs, throughout the Midlands.

WE’RE AN EXPERIENCED TECHNOLOGY COMPANY…

Our solutions are designed to ‘Just work’ and by that we don’t mean ‘barely’. We mean that our services won’t need any ongoing input from you and your team, instead they will work silently and diligently in the background, so that you can focus on the tasks that matter to you.

We’ve got three decades of experience in hardware, software and internet services throughout our team, which means that if you’ve got a need that your current provider just doesn’t fulfil, chances are we know how.

That technical knowledge also helps us consider the wider landscape, so that you get a system that works seamlessly for your business and is easy-to-use for your staff. From deciding what hardware is best suited for your use-case, to whether a Broadband or Fibre connection will be more cost-effective in the long-term, we’ve got the answers.

We can integrate features like auto-attendants, call recording, Office 365, and malware protection, into your existing systems as well, to make your teams’ workflows that little bit smoother and increase your online security.

We don’t just sell products, we offer an all-in-one, easy-to-use solution that simplifies your IT infrastructure, increases your teams’ productivity and saves you money too.

…THAT LOOKS AFTER OUR NEIGHBOURS…

Honestly, we don’t want to simply sell you a broadband connection, get you online and move on to the next one.

Instead, we want to become your trusted technology provider; always available to help you make the right decisions for you and your business. We believe that by offering honest, impartial advice that is appropriate for your business’ specific situation, we can build a long and mutually successful relationship.

We like to cut through the technical jargon and figure out what you need to stay connected, so we’ll ask about any customer feedback you get, for example, do callers feel like they are on hold too long, or do staff struggle to access large-sized documents, and work through your teams’ workflows to make sure we consider every eventuality and possibility that you will require from your hardware and software.

If you don’t believe us, check out our Core Values that everyone here at MINT has stuck to since ‘Day One’ and help guide us in all that we do:

• We always deliver what we promise
• Nothing is gained by winning an argument at the risk of losing a customer
• We always treat you as we would like to be treated ourselves
• The reputation of the whole company is in the hands of each individual
• If we don’t look after you, someone else will

…WITH EXCEPTIONAL SERVICE AND QUICK TURNAROUNDS.

As we’re a local business focused on providing the Midlands with the best customer service around, our competitors can’t match our dedicated local support team. Whether that’s maintaining your new hardware and connectivity or our dedicated provisioning team that keeps you in the loop throughout the entire installation process. Plus, we offer Service Level Agreements from just 2 hours, ensuring that you get back online as soon as possible, if your service ever suffers an outage.

If that’s not enough, we also guarantee a person will answer our telephone support line within office hours. Depending on the size and scope of your networking needs, we may even be able to get you up and running in a matter of days! That’s a pretty big claim, so here’s a review of our service from one of our customers, Abacus Associates, so you know we’re telling the truth:

“I contacted Jon Dunn of MINT Telecom regarding a new phone line in my office. Within a week, he had a phone number secured and a hosted phone system delivered and set up for me at my convenience.
MINT Telecom also provided great post-sale customer service. Damon and Jon have contacted me to ensure my line was working correctly as well as setting up hotkeys for my most used numbers which has helped our efficiency.”

Our team have already helped hundreds of businesses across the Midlands. So, if you want an honest appraisal of what your business needs, as well as an opportunity to save money and make your staff’s lives that little bit easier, get in touch on 01384 887733 today!