Enquiry? Please get in touch today!
01384 887 733
Enquiry? Please get in touch today!
sales@wearemint.tech
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Mint Technology, Brierley Hill, DY5 1XD
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“We were having major problems with our internet phone system, due to poor connectivity on our trading estate. Mint Telecom came up with the perfect solution. We now have a new hosted phone system, assured connectivity and most importantly no call drop outs. Thank you for a fast and professional service.”
Aristocraft had an existing VoIP that was not fit for purpose. They frequently experienced poor call quality and even calls dropping all together. Concerns were raised within the business about the potential of a phone call not getting through or the call quality being poor. Gareth Davies approached Mint Telecom to see if we could help with their issues. Aristocraft had 13 telephones in total with 7 at their showroom and 6 at their warehouse / office. Ideally they wished to be able to transfer calls between the two sites and have a menu when dialling their main number to direct calls between the two locations.
After a free consultation it was our opinion that lack of bandwidth was the primary reason for poor call quality. With only ADSL available to both locations
Mint Telecom recommended the following:
All equipment was installed onsite and there was an immediate increase in the call quality and stability. Staff also commented on how they liked their new handsets, finding them both easy to use and a definite improvement over the old handsets. The new system also included:
The Aristocraft team can now concentrate on what they do best instead of being constantly restricted by their unreliable telephone system.
“The provision of a new telephone system and the choice of the right supplier takes a considerable amount of time. Having previously appointed one of the well-known names and been very disappointed with the equipment not living up to the promises made by the supplier, a terrible installation experience and poor level of staff training, we decided to source a different supplier. Mint Telecom were excellent in every respect. Advice on the telephone equipment, a trouble free installation, staff training, integration with our computer system and in particular Outlook was first class. A company that was relatively new was trusted with our order, they in return gave incredible attention to detail and a seamless transfer from old to new. The service to date has been exceptional and nothing has been too much trouble. I would recommend this company”.
“The difference is Night and Day! MINT’s team are only ever a quick phone call away, but in the time we’ve been using Teams as our main calling service, we’ve had great feedback from staff and clients alike, without a single issue to report. Calls are clearer, voicemail to email has been indispensable and our team is now far better equipped to work from home and we’ve actually been more productive since adopting the service… I would recommend MINT to any business looking to modernise their telephony”
“What a good team! They were very responsive to our needs and provided clear guidance resulting in a great system which enables us to manage our business more efficiently and professionally. No hesitation in recommending them!”
“From the time we engaged with Mint we’ve been impressed with all aspects of their managed service. Some quite serious internal changes were made with minimal disruption. The certification and IT documentation provide has allowed us to go and win new business. Our headcount has shot up from 23 to 30 in the last few months and again, Mint have been there every step of the way to provide the right kit for our new staff. Finally, the day to day support from the helpdesk is responsive and efficient. I’d certainly recommend Mint Technology to anyone, and we have in fact done so.”
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