INTRODUCTION

Blabbermouth Marketing is a Digital Marketing agency that specialises in IT Support and Telecoms businesses. Delivering engaging marketing campaigns for some of the UK’s largest Internet Service Providers, IT Distributors and Wholesale Suppliers, as well as global technology and software vendors.

With such technically minded clients, Blabbermouth’s operations must reflect the specialist knowledge and expertise within its team and client base. Therefore, the communications solution the business leverages must be on par with those of its partners.

THE CHALLENGE

For years, Blabbermouth had ‘made-do’ with an adequate VoIP telephony solution. The customer support from the supplier was certainly lacking, with the team sometimes waiting weeks for simple number swaps. Conference calls, especially international ones, regularly dropped connections or became indecipherable, leading to unnecessary frustrations for both the agency and its clients.

Several of Blabbermouth’s clients were early adopters of Microsoft Teams and Blabbermouth wanted to ensure its new communications solution would enable them to work closer with those clients as well.

What’s more, the agency was looking to enhance its flexible and remote working policy to enable staff to work from home and remain just as productive as they were in the office.

THE SOLUTION

MINT took the time to learn about Blabbermouth and the way its team operates, to determine how best MINT could improve their service, visiting Blabbermouth’s office and exploring the workflows and responsibilities of its team members.

After providing Blabbermouth with a range of choices from multiple platforms, adopting Teams and integrating their new VoIP service within Teams, via Direct Calling, was agreed to be the most comprehensive solution that achieved all of Blabbermouth’s goals.

MINT also managed to keep each Blabbermouth team member’s previous Direct Dial numbers and transfer them onto the Teams platform, meaning clients didn’t have to change contact details, and staff could now be reached via mobile or computer, whether they were at home or in the office.

THE RESULTS

Blabbermouth has been able to remove the clutter from all of its existing telephony hardware including desk phones and headsets, which were recycled through MINT’s buy-back programme to help reduce the cost of the new solution.

Now any call to Blabbermouth’s main number circulates to specific team member’s devices, before being pushed to all available staff after an allotted amount of time.

What’s more, Blabbermouth’s team can now work from home, just as they would in the office, with Teams acting as a central communication and file storage platform for their clients’ current projects, enabling far higher levels of collaboration, project management and productivity.